Reference

How beting Handles Your Personal Data

At beting, your personal data belongs to you — we collect only what we need to run your account, process payments through UPI, Paytm or PhonePe, and keep…

Data collected only as neededUPI, Paytm, PhonePe payment data protectedYour rights, clearly statedContact us to request changesJurisdiction-dependent access
beting How beting Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete the personal data we hold about you, our privacy team is the right place to start.

Email Support Send a detailed request to our privacy inbox and include your registered email address…
Live Chat Start a chat session from your account dashboard.
Account Settings Some data corrections — such as updating your phone number or linked Paytm wallet…
DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Every measure below is in place right now — not a roadmap item. From the moment you create an account to the day you request deletion, we apply consistent data-handling standards designed…

Encrypted Storage

All personal data — name, contact details, linked UPI or PhonePe identifiers — is stored in encrypted form. Keys are rotated on a scheduled cycle and access is restricted to authorised personnel only.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the consent panel; opting out of analytics does not affect your ability to use the account.

Account Security

Two-step login verification is available to every account holder and we recommend enabling it. Suspicious login attempts trigger an automated alert to your registered email or mobile number before access is granted.

Data Retention Limits

We retain transaction records — including Paytm and UPI payment references — for the period required by applicable law. Account data is deleted or anonymised within ninety days of a confirmed account-closure request.

Third-Party Sharing Rules

Data is shared only with payment processors, KYC verification partners, and fraud-prevention services. Each partner is bound by a data-processing agreement and cannot use your information for any purpose beyond the service they provide.

Your Right to Access

You can request a full export of the personal data we hold about you at any time. Submit the request through live chat or email, complete identity verification, and we will deliver your data file within the statutory timeframe.

Common Questions About Your Privacy at beting

These answers address the data questions we hear most often from account holders in India. If your question is not covered here, our privacy team can respond to specific queries via live chat or email.

We collect your name, email address, mobile number and date of birth at registration. When you make a deposit via UPI or Paytm, we also record the transaction reference needed to reconcile your account balance — nothing beyond what is necessary.

Payment identifiers such as your UPI handle are encrypted in transit and at rest. We do not store full payment credentials on our servers; the processing is handled by our payment gateway partner under its own security standards.

Yes. Submit a deletion request through live chat or to our privacy email. After identity verification, we will remove or anonymise your personal data within ninety days, except records we are required to keep under applicable Indian law.

We share data only with partners who directly support your account — payment processors like Paytm and UPI gateways, identity-verification services, and fraud-prevention tools. We do not sell your data or share it for marketing by other companies.

Minor updates such as a phone number or linked payment method can be changed in account settings. Changes to identity documents require you to contact support so we can re-verify your details before updating the record.

Active account data is kept for as long as your account remains open. After you close your account, personal data is deleted or anonymised within ninety days. Transaction records may be retained longer where required by law.

Reach our privacy team via the live chat option in your account dashboard or by email. We acknowledge data-related concerns within two business days and aim to resolve them fully within thirty days of receiving your verified request.